Protect Your Vacation with Guest Protect

Protect Your Vacation From the Moment You Book
To the Moment You Return Home Safely

CSA - travel protection

CSA Guest Protect Travel Insurance – We’ve Got You Covered

Before Your Trip
  • Trip Cancellation Coverage
    Protects your vacation savings if your trip has to be cancelled for covered reasons
  • 24-Hour Emergency Hotline
    Get medical and legal referrals, pre-trip advice, translation services, and more
  • Concierge Services
    Plan ahead for restaurants, shows, attractions, tee times and other activities
During Your Trip
  • Trip Interruption Coverage
    Protects your vacation savings for covered reasons that disrupt your stay
  • 24-Hour Emergency Hotline
    Get emergency cash transfers and medical transportation, medication and eyeglasses replacement, and more
  • Damage & Delay Coverage
    Travel worries such as baggage delays and rental car damages are covered
After Your Trip
  • Customer Service Support
    CSA’s customer service will help process all claims
  • Dedicated Claims Agent
    Get individualized attention for your case until it is resolved
  • Identity Theft Resolution
    Offers you six months of recovery assistance service after you return from your trip

 

 

As much as we plan ahead, coordinate and finagle our way to that dream destination for that dream vacation, fate sometimes intervenes. Guest Protect will safeguard your trip against illness, natural disasters, school and employment changes and other covered disruptions, all for just 6.95% of your rental cost. Call us to add this coverage to your stay at 888-RedAwning (888-733-2964). For immediate help by chat or email, click the Green Button on the bottom right of your page and select  "Chat With Us"

     

Guest Protect Plan

Underwritten by Stonebridge Casualty Insurance Company

Coverage Overview

Trip Cancellation

Up to 100% of
Reservation Cost

Provides reimbursement for unused, nonrefundable payments if your trip must be canceled or interrupted. Covered reasons include: mandatory hurricane evacuations; sickness, injury or death; extension of school year; armed service leave revocation; involuntary termination of employment or other specific reasons listed in the Policy/Certificate of Insurance.

Trip Interruption

Up to 150% of
Reservation Cost

Provides reimbursement for unused, nonrefundable payments as well as subsequent arrangements and additional transportation costs. Covered reasons include: mandatory hurricane evacuations; sickness, injury or death; or other specifc reasons listed in the Policy/Certifcate of Insurance.

Travel Delay

$600
$200 Per Person
Daily Limit Applies

Provides reimbursement for reasonable expenses incurred such as accommodations, meals and local transportation, even additional kenneling fees if you are delayed 12 hours or more during your trip due to a covered reason.

Baggage and
Personal Effects

$1,000

Provides coverage for loss, theft or damage to your baggage and personal effects including sports equipment, during your covered trip.

Baggage Delay

$1,000

Provides reimbursement for the emergency purchase of necessary items including sports equipment, if baggage is delayed for more than 24 hours during your covered trip.

Medical or Dental Expense

$25,000

Provides coverage for necessary medical, surgical and emergency dental care costs in excess of your standard coverage if you become sick or accidentally injured while on your covered trip.

Emergency Assistance

Emergency Medical Transportation
$1,000,000 Per Policy

If you become sick or injured on a trip, benefts are provided such as: arrange transportation to the nearest suitable medical facility; help you return home, if medically necessary; provide round-trip economy air fare for a companion to visit you if you are traveling alone and are hospitalized for more than 7 days.

Travel Accident

$100,000 Per Policy

Provides coverage for loss of limb or life in the event of an accident while traveling, or within 180 days of that event.

Rental Car Damage

$25,000 Per Policy

Provides primary coverage if your rental car is damaged due to collision, fire, flood, theft, vandalism, wind storm or hail.

The maximum Reservation Cost this plan covers is $50,000
Limits above are per person unless otherwise noted.

     
     

Additional Services

Provided Through CSA’s Designated Providers

24-Hour Emergency Assistance Services

  • Consult a Doctor™ Services
  • Medical and Legal Referral
  • Traveling Companion Assistance
  • Locating Lost or Stolen Items
  • Replacement of Medication and Eyeglasses
  • Emergency Message Relay
  • Pet Return

Concierge Services

Provides assistance with arranging golf tee times, locating pet services, the purchase of sporting, amusement park or entertainment ticketing, even securing fine dining reservations.

Identity Theft Resolution Services

Included for six months starting on the scheduled departure date.

Roadside Assistance

  • Towing Service
  • Battery Jump
  • Locksmith Services
  • Fuel Delivery
  • Vehicle Return
  • Flat-tire Change
     

10-Day Free Look

We stand behind our products and services. That’s why we offer a 10-day Free Look from the date of purchase. You’ll have the ability to cancel your coverage and receive a full refund if you aren’t completely satisfed – as long as you haven’t left for your trip or filed a claim.

About CSA Travel Protection®

CSA Travel Protection is dedicated to providing value-driven travel insurance and emergency assistance services to protect your investments and provide the peace of mind you deserve while traveling. Since its inception in 1991, CSA has solidified its reputation for standing behind its customers and evolving products and services to meet your needs.

Insurance benefits and services are described on a general basis. For more information on policy benefits, limits and exclusions, please contact CSA or visit www.vacationrentalinsurance.com/doc. Insurance coverage provided to all persons occupying the property listed on the reservation confirmation, who must be residents of the United States or non-residents traveling to the United States. These plans are administered by CSA Travel Protection and Insurance Services. Product contains insurance benefits by Stonebridge Casualty Insurance Company and non-insurance services are provided by CSA’s designated provider. Travel Insurance is underwritten by Stonebridge Casualty Insurance Company an AEGON company, Columbus, Ohio; NAIC # 10952 (all states except as otherwise noted) under policy/certifcate Form series TAHC5000. In CA, CT, HI, NE, NH, PA, TN and TX policy/certifcate Form series TAHC5100 and TAHC5200. In IL, IN, KS, LA, OR, OH, VT, WA and WY Policy Form #’s TAHC5100IPS and TAHC5200IPS. Certain coverages are under series TAHC6000 and TAHC7000.

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Guest Protect will safeguard your trip against illness, natural disasters, school and employment changes and other covered disruptions, all for just 6.95% of your rental cost. Call us to add this coverage to your stay at 888-RedAwning (888-733-2964). For immediate help by chat or email, click the Green  Button on the bottom right of your page and select "Chat With Us"

Frequently Asked Questions

What is a covered event?

As an insurance policy cannot cover all events that might happen to you, those events which are covered are listed in your Description of Coverage or Policy under the Trip Cancellation and Trip Interruption coverages.

When can I buy coverage?

Plans are typically offered at the time the reservation is made, sometimes up until final payment. Contact your Vacation Rental Management Company for their procedures.

What is a foreseeable event?

Foreseeable simply means reasonably known beforehand. Once it is reasonable that people traveling to an area would know about an event, it becomes foreseeable. For example, if the airline you are flying announces that they are going on strike, the event becomes foreseeable once they make the announcement.

Is it possible to insure pre-existing medical conditions?

Yes, CSA can accept pre-existing medical conditions for you, your traveling companions and traveling family members. Moreover,CSA offers its customers the flexibility to purchase pre-existing conditions coverage until the date of the final trip payment in order to have coverage during the trip.

What services are available to me before, during and after my trip?

Before and during your trip, a 24-Hour emergency hotline is available to assist you with various travel needs, including medical and legal referrals, emergency cash transfers, pre-travel advice, translation services, identity theft resolution services, concierge services and more. If the unexpected occurs, our customer service representatives will assist you with any claims forms needed, as well as provide you with individualized attention. Upon receipt of your completed claims forms, a dedicated claims agent will be assigned specifically to your case upon your return.

Can my traveling companions and I be insured on the same policy?

Yes. This is a per reservation policy and everyone staying at the rental under the covered reservation would be insured. However, note that some benefits are subject to policy maximums.

May I add coverage to my policy after I purchase it?

Yes. If you purchase additional arrangements such as flights, rental car, round of golf, or show tickets prior to your departure date, a simple phone call to customer service will allow you to add coverage.

What if I change my mind?

If you purchase this plan and are not satisfied within 10 days of receipt, contact CSA Travel Protection directly to indicate your desire to cancel. If you haven't already left on your trip or filed a claim, you will receive a complete refund.

How does your "no out-of-pocket" service work?

If you need medical assistance while traveling or en route to trip departure, you can call CSA's 24-hour assistance hotline to get a referral within the CSA designated provider network of 30,000 physicians and 180,000 service providers worldwide. Then when you receive treatment, you simply acknowledge that you received the one-time care, which must be under $1,000, and the physician or service provider will submit paperwork to be reimbursed directly from CSA. This allows you to receive treatment without spending your vacation dollars when the unexpected occurs. If the medical expense is more than $1,000 the standard claims process would be in place.

 

Guest Protect will safeguard your trip against illness, natural disasters, school and employment changes and other covered disruptions, all for just 6.95% of your rental cost. Call us to add this coverage to your stay at 888-RedAwning (888-733-2964). For immediate help by chat or email, click the Green Button on the bottom right of your page and select "Chat With Us"