Protect Your Vacation From the Moment You Book
To the Moment You Return Home Safely
CSA Guest Protect Travel Insurance – We’ve Got You Covered
- Trip Cancellation Coverage
Protects your vacation savings if your trip has to be cancelled for covered reasons
- 24-Hour Emergency Hotline
Get medical and legal referrals, pre-trip advice, translation services, and more
- Concierge Services
Plan ahead for restaurants, shows, attractions, tee times and other activities
- Trip Interruption Coverage
Protects your vacation savings for covered reasons that disrupt your stay
- 24-Hour Emergency Hotline
Get emergency cash transfers and medical transportation, medication and eyeglasses replacement, and more
- Damage & Delay Coverage
Travel worries such as baggage delays and rental car damages are covered
- Customer Service Support
CSA’s customer service will help process all claims
- Dedicated Claims Agent
Get individualized attention for your case until it is resolved
- Identity Theft Resolution
Offers you six months of recovery assistance service after you return from your trip
As much as we plan ahead, coordinate and finagle our way to that dream destination for that dream vacation, fate sometimes intervenes. Guest Protect will safeguard your trip against illness, natural disasters, school and employment changes and other covered disruptions, all for just 6.95% of your rental cost. Call us to add this coverage to your stay at 888-RedAwning (888-733-2964). For immediate help by chat or email, click the Green Button on the bottom right of your page and select "Chat With Us"
Frequently Asked Questions
What is a covered event?
As an insurance policy cannot cover all events that might happen to you, those events which are covered are listed in your Description of Coverage or Policy under the Trip Cancellation and Trip Interruption coverages.
When can I buy coverage?
Plans are typically offered at the time the reservation is made, sometimes up until final payment. Contact your Vacation Rental Management Company for their procedures.
What is a foreseeable event?
Foreseeable simply means reasonably known beforehand. Once it is reasonable that people traveling to an area would know about an event, it becomes foreseeable. For example, if the airline you are flying announces that they are going on strike, the event becomes foreseeable once they make the announcement.
Is it possible to insure pre-existing medical conditions?
Yes, CSA can accept pre-existing medical conditions for you, your traveling companions and traveling family members. Moreover,CSA offers its customers the flexibility to purchase pre-existing conditions coverage until the date of the final trip payment in order to have coverage during the trip.
What services are available to me before, during and after my trip?
Before and during your trip, a 24-Hour emergency hotline is available to assist you with various travel needs, including medical and legal referrals, emergency cash transfers, pre-travel advice, translation services, identity theft resolution services, concierge services and more. If the unexpected occurs, our customer service representatives will assist you with any claims forms needed, as well as provide you with individualized attention. Upon receipt of your completed claims forms, a dedicated claims agent will be assigned specifically to your case upon your return.
Can my traveling companions and I be insured on the same policy?
Yes. This is a per reservation policy and everyone staying at the rental under the covered reservation would be insured. However, note that some benefits are subject to policy maximums.
May I add coverage to my policy after I purchase it?
Yes. If you purchase additional arrangements such as flights, rental car, round of golf, or show tickets prior to your departure date, a simple phone call to customer service will allow you to add coverage.
What if I change my mind?
If you purchase this plan and are not satisfied within 10 days of receipt, contact CSA Travel Protection directly to indicate your desire to cancel. If you haven't already left on your trip or filed a claim, you will receive a complete refund.
How does your "no out-of-pocket" service work?
If you need medical assistance while traveling or en route to trip departure, you can call CSA's 24-hour assistance hotline to get a referral within the CSA designated provider network of 30,000 physicians and 180,000 service providers worldwide. Then when you receive treatment, you simply acknowledge that you received the one-time care, which must be under $1,000, and the physician or service provider will submit paperwork to be reimbursed directly from CSA. This allows you to receive treatment without spending your vacation dollars when the unexpected occurs. If the medical expense is more than $1,000 the standard claims process would be in place.
Guest Protect will safeguard your trip against illness, natural disasters, school and employment changes and other covered disruptions, all for just 6.95% of your rental cost. Call us to add this coverage to your stay at 888-RedAwning (888-733-2964). For immediate help by chat or email, click the Green Button on the bottom right of your page and select "Chat With Us"