The Lodge was beautiful with easy check in and check out, but there was poor communication with what the company expected of my group until AFTER I had given half the deposit. Once I had already paid about $900 I was then told that I was not old enough to rent the property without a sponsor and that the deposit is nonrefundable. I was then emailed every day for weeks as I searched for the sponsor that was required. Once we arrived, our beds did not have sheets, our fire safety box beeped for two days before maintenance came to check on it, and our trash was not picked up for the entire week we stayed. While, I appreciated the privacy, I did not appreciate the lack of communication and services considering the amount we paid to stay there. I would advise any future renters to ask MANY questions before they book a room because they will not be able to get their money back once they have booked.

Very hard to find anyone for any kind of complain. office was close for two days and we didn't have garbage bag or paper roll. we have to go walmart to get some. everything else was fine. They are very poor in communication before your stay. I have call for information.

Overall the place was nice...dated but clean and usable. The amenities again were ok but dated. Pool was clean but the heat was not controllable and the game house was fun. The people above me made my stay bad. They wouldn't settle down and we couldn't sleep. There should be a local number to call and a quiet time posted. I feel cheated and couldn't wait to leave my last night.

The stay at Briarstone Lodge was comfortable for a family vacation over Thanksgiving weekend. Available accommodations made cooking Thanksgiving dinner and all other meals as easy as being at home and more affordable for a large group.

Great for a large group. Furniture was very outdated and dirty. Great location and price.

Good times with family

So nice because no one was around till 7 days into stay at Smoky Mountain Christian Lodge. Building was old but well maintained. Building well built. Carpet while clean was soiled and needed replacement yesterday. Good stay very relaxing. Because of the buy out out TV stopped working and while the promise to get it working with new cable company, this did not happen while we were there. There was no one in management on sight, so the go to person was by phone only.

When I first saw this rental at Briarstone Lodge Condo 13E I wasn't expecting to bring such a large group. When I saw the pictures and read how many it slept we invited more to come with us. We arrived after hours and had a bit of trouble finding our place and was not so thrilled with parking but once we got inside I really liked it!!! Our unit was so spacious and had plenty of beds and more for our party of 12....though it slept 18. Everyone had room to spread out and each family had their own space. Loved the kitchen and dining arrangements as we cooked several times and were able to find everything we needed with kitchen supplies.Based on linens visible I did not think we had enough for our group and called after hours office but was soon informed that back bathroom had a linen closet with all bath towels and wash cloths in it. Went by office the next day for Passport items with free tickets since I forgot to print them off. Was assisted for the second time by Chris, who was friendly and courteous and I found out he was the same one who had booked my reservation for me!! He was wonderful with the reservation process and sending me the information I needed to complete reservation via email. We thoroughly enjoyed our stay and liked the location as Dollywood is practically across the road from these condo's and we saw the fireworks at night. Would stay here again and was pleased with amenities, heated pool on grounds, ping pong at pool site, outdoor volleyball and fire pit. We really liked all there was to do here at this one spot. We all agreed we would stay here again. Had a great time. Our unit was a little dated in furnishings and we could hear every move made above us in the other unit because we were on the ground floor but we didn't let that stop us from enjoying our stay.

Linens were provided for the beds, we just didn't know where they were until all 25 kids were IN bed and some sleeping on top of covers.<br/><br/>Disappointed that the pool was closed.

Great accommodations for groups of all sizes, conveniently located,well kept,stocked and excellent guest relations.

The unit needs to be updated. We had to have it recleaned, floors were dirty. Had a hornet problem. Having said all that we had a great time very convenient to all attractions. Beds were pretty comfortable.

MY softball team and families rented the entire lodge... Was awesome that you could go up stairs and down stairs without going outside and that all the rooms joined.. Needs some updating as carpet on first floors in 3 bedroom units are pretty rough. Power kept going out of one of those units also in bathroom. Would stay here again.. But owner could put little money into a make it a lot nicer.. The pool is quite a distance, as we drove to it.

The two units we rented unit 13 e and f if briarstkne lodge was very nice clean rooms and kitchens. The staff was very accommodating with every need we had !!

We had a wonderful time. There was only one slight draw back from our stay and that was the late check in time and the super early check out time. Other than that, the place was wonderful, they did everything they said they would do. Enjoyed our stay so much, that we are going to book the same place next year.