RedAwning Accidental Damage Claims Process

One of the great benefits of working with RedAwning is that you get peace-of-mind from knowing that your property is covered with a $3000 accidental damage waiver protection in the unfortunate event of an accident.

What kinds of accidental damage is covered?

RedAwning will reimburse you for most types of accidental damage caused by guests who booked their stay through  This can be anything from breaking a dish to breaking a door.  The key requirement is that the damage is accidental, not intentional and that a breach of the rental agreement is not the cause of the damage (such as bringing a pet to a property that does not allow pets).  If the damage is intentional or resulting from a breach of the rental agreement by the guest, then we will ask the guest to pay for the damage.

How do I make a claim?

Making a claim is fast and easy. Please follow these simple instructions to get your claim processed efficiently.

It is important that you report the damage as soon as possible. We cannot accept claims made more than 48 hours after the guest’s checkout as it becomes difficult to pinpoint the cause of the damage.

Check list for your claims report:

  1. Total Amount Requested (If you do not know the total yet, notify us within 48 hours with an estimated amount, and submit the full claim when you have all invoices)
  2. Receipts and proof of damages to support amount requested
  3. Damage Description (Include what the damages are for and why you are filing a damage claim. The more details, the better
  4. Email [email protected] with the report and documentation.

How long will it take for my claim to processed?

As soon as we have all your documentation your claim will be verified and payout will be remitted through We aim to complete and reimburse you as quickly as possible but please allow anywhere up to 4 weeks for the process.