Coronavirus (COVID-19) Travel Information

What You Need to Know & Common Questions

As you know, the State Department has issued travel restrictions due to the Coronavirus (COVID-19).  We are monitoring the situation and the health and well-being of our partners, guests and team members is our top priority.

For all reservation inquiries that qualify, our first priority is to offer rebooking for the same home for a future date.  We encourage all hosts and managers to update availability for Q1 2021, to make the rebooking process as easy as possible.  

Temporary Policy Change – Select Partners Offering Flexible Future Credit:

Many of our short-term rental managers and owners are offering guests the option to apply the value of a currently booked stay as a credit towards a non-refundable booking for a future stay in the same home within the next 12 months.  We recommend that all Owners and Property Managers adopt this policy in order to protect both you and your guests. RedAwning’s Guest Service Agents are assisting guests with reservation changes for qualifying homes.

FAQ:

Will you contact me before making the decision on an upcoming booking?

  • If there is a mandatory travel restriction or travel disruption, we may not contact you before making the decision, but we will certainly let you know whenever we cancel a booking and refund a guest.
  • We will work as closely as possible with you on each situation.

Please let us know if you have any questions.  Again, our goal is to protect you and the health and well-being of our partners, team members, and guests.  We’d like to thank all of our partners for your patience and collaboration.

Resources:

We are working hard to support our partners in every way possible.  As a result, we have compiled some digital marketing resources, messaging examples, and actionable recommendations for you to consider. Please reach out to your Account Manager for any additional input or recommendations.

Dowloadable Document: