How to Submit a Damage Claim
If your place or belongings are damaged by a guest or their invitee during a stay, you may be eligible for reimbursement. Please submit one damage claim per reservation.
If you have a charge that isn’t covered by the Damage Waiver, we are still here for you. Our team will assess any damage that doesn’t qualify — like additional excess cleaning for example — and help you find a solution.

For our Core/ Essential and Essential Plus clients, send an email to: [email protected]
For our Full Service Clients, send an email to: [email protected]

Please include all of the following:

1. Your Full Name or Account Name 
2. Total $ amount requesting for reimbursement 
3. RID (Reservation ID) 
4. Full Name of Guest on Reservation 
5. A summary of what happened 
6. List of items you are requesting reimbursement
   1. $ amounts for each
   2. Age of each damaged item or date of purchase
   3. and why (i.e., damage items, missing items, structure of listing was damaged, listing required additional professional cleaning, if something more serious - please describe)
7. For any missing invoices, indicate what determines the amount of reimbursement for the specific damaged item
   1. Called for estimate?
   2. Found comparable pricing online (Amazon, Wayfair, etc)?
   3. Your personal best estimate?
8. Please attach invoices, photos of every damaged item, and any other pertinent information to support claim**
9. For missing invoices, please provide snippets of the comparable items found online or any estimates sent**

**CLICK HERE for Tips on Speedy Damage Claim Processing

We kindly ask that you provide as much evidence to support your claim. Note that any damage claims missing evidence will be dismissed.