Effective Date: March 1, 2020
Our Privacy Philosophy
- Collection of Information
- Use of Information
- Sharing of Information
- Social Sharing Features
- Data Privacy Officer
- Internet Technologies Used
- Children’s Privacy
- Links from our Services to Other Websites
- Your Choices
- Third Party Analytics and Services
- Your California Privacy Rights
- Your GDPR Rights
- Changes to this Policy
- Contact Us
Collection of Information
We collect information when, for example, you use our website or mobile features, submit vacation rental reservations through us, or register for applications we support or promotions, events and newsletters we sponsor (together, “Services”) or otherwise provide us information about yourself. The type of information we collect may include:
- Personally-identifiable information such as your name, postal and email address, phone number, social media username(s), and any information you may share about your interests and preferences. Examples of the information you may share with us include your age, gender, accommodation preferences and leisure interests.
- Transaction information we may collect includes, as applicable, the information you include on the reservation forms you submit, your rental dates, your rental and related service fees and taxes, and your reservation submission use history, if any.
- Login credentials, if any, we may collect include your username, password and other authentication data elements.
Use of Information
The information we collect is generally used to provide you with the Services, personalize them to you and maintain and improve their quality, monitor and analyze your use, and understand your needs so that we can serve you better. Importantly, we use the information we collect to process and complete booking transactions and send you related information, including booking confirmations, invoices, updates, and applicable instructions and notices as well as to provide you customer services. From users who are required to login to gain access to particular features or Services, we may collect and use usernames, passwords and other login credentials to verify user authorization. We may also use your information to contact you about changes, additions and updates to Service features and opportunities, as well as to provide any notices required by applicable law. If you prefer not to receive communications from us, we make it easy for you to let us know. You can contact us at any time via the process noted in Contact Us below to request an update to or removal of your personal information on file or modification of our use of your information (see, for all users, Your Choices, for only California residents, Your California Privacy Rights, and for only European Economic Area (EEA) residents, Your GDPR Rights), all of which are below).
Tracking Options and California Do Not Track Disclosures: Certain parts of our sites require cookies, and we may use them to deliver more relevant content and/or advertising and to link data collected across other devices you may use. You can adjust your settings to limit tracking or decline cookies, but as a result you may not be able to use certain features of our sites or take full advantage of all of our offerings. Please refer to your device or browser settings for more information on how to delete or decline cookies and control your tracking preferences. Our sites do not respond to Do Not Track signals from most browsers.
Sharing of Information
We may share certain personal information you provide us outside of the RA family. For example:
- We may permit certain trusted third parties to track usage and analyze data such as the source address of a page request, the related IP address or domain name, the date and time of the page request, the referring website (if any) and other parameters in the URL. This is collected in order to better understand our Service usage and enhance performance of our Services. We may also use third parties to host or operate various Service features, deploy emails, analyze data, provide search results and enable links among other things.
- We may also provide access to data that include your personal information in connection with a contemplated or actual banking, capitalization, insuring, sale or other strategic initiative or transaction affecting title in or ownership of all or part of our business or assets, including for the purposes of determining whether to proceed with the transaction or fulfilling any records or other reporting requirements to relevant third parties. In the event of any such transaction, our title in and/or possession of your personal information that we have collected and maintain, among other things, may be transferred or assigned.
- We also may share your information when you specifically ask or authorize us to do so, for example, when you submit a booking request, when you request additional information about a particular rental property or program, when you use and are engaged on our mobile platform, or when we conclude disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request, to enforce our agreements and policies, and where circumstances otherwise warrant doing so.
Social Sharing Features
We take robust technical and organizational measures to secure, administer and store your personal information to protect against its loss, misuse or alteration while under our control to reduce the risks of loss, unauthorized access, disclosure and alteration. Some of the safeguards we use are firewalls and data encryption, physical access controls, and information access authorization controls. That said, data transmission over the Internet is not 100% secure. Although we use robust measures, which in no event are less than industry standard security measures, we do not guarantee against the loss, misuse or alteration of any information during its delivery or under our control. We thus urge you to always take care how you handle and disclose your personal information over the Internet. If you suspect that the security of your personal data has been compromised, please report your concerns to us via the process noted in the Contact Us section below. And of course, we will also notify the affected users and authorities as required by applicable law of a security incident without undue delay after becoming aware of the security incident.
Data Privacy Officer
We collect, process and store the personal information you provide us on servers located in the United States of America. In all cases, you are engaging with RedAwning.com, Inc. We have appointed a data privacy officer who may be contacted via the contact information noted in the Contact Us section below to address your data privacy needs and answer related questions.
Internet Technologies Used
We are very sensitive to the issue of children’s privacy. Our Services are neither developed for, nor directed at, children under the age of consent according to applicable federal and state laws. If you believe your child has provided us with personal information, or otherwise registered with or used one of our Services and would like to have this information removed, please contact our data privacy officer via the process noted in the Contact Us section below for assistance.
Links from Our Services to Other Websites
Our Services may contain links to third-party owned or operated websites. When you access these external websites, the providers of the websites may have access to certain information about you. Please be aware that once you have left our Services, we are not responsible for the privacy practices or the content of any websites we do not control directly, and the collection, use and disclosure of information about you by these entities will be subject to the privacy policies of those other websites.
Your Information. You have certain choices about how we use your personal information to communicate with you, to send you relevant information, how we provide you with Services, and whether you want to continue as a user of our Services.
You are responsible for providing truthful and accurate personal information when requesting a particular Service offering, if any, that requires such information. Please keep in mind that once you submit a booking request, you will be subject to the terms and conditions of the online contract associated with that booking, which, in turn, may be beyond our control.
We will honor any regulatory right you might have to access, modify or delete your personal information. To request access, please contact us following the instructions in the Contact Us section below. Where you have a regulatory right to request access or request the modification or deletion of your personal information, we can still withhold that access or decline to modify or erase your personal information in accordance with applicable law.
Service Communications. You may opt out of receiving commercial communications from RA by following the instructions in those communications or by contacting RA at [email protected]. If you opt out of receiving commercial communications, we may still send you non-promotional digital communications that, for example, relate to your account with us, to a pending or former booking you have made through us or to Service alerts.
Location Information. You also have the ability to turn location-based Services, if any, on and off by adjusting the settings of your Internet browser or mobile device, or by following the standard uninstall process and removing all RA applications, if any, from your mobile device. Please note that should you elect to modify a location-based Service or remove a RA application such as the RA mobile application, we will not be able to provide you the applicable Service.
Third Party Analytics
Your California Privacy Rights
Information We Collect
Our sites collect information that identifies, relates to, describes, references or could reasonably be linked, directly or indirectly, with a particular consumer or device, all of which the CCPA defines as “personal information”. In particular, we collect the categories of personal information specified in the Collection of Information section above. We collect this personal information automatically as well as when you use and interact with our Services, all as described in the Collection of Information and Internet Technologies Used sections above.
Use and Sharing of Personal Information
We may use, disclose or sell the personal information we collect for one or more of the business purposes set forth in the Use of Information, Sharing of Information and Social Sharing Features sections above. You may opt out from our further use or sale of your personal information (subject to certain exceptions) as described in the Opt Out section below.
Your Rights and Choices
The CCPA provides California consumers with specific rights regarding their personal information. This section describes your CCPA rights and explains how to exercise those rights.
Access to Specific Information and Data Portability Rights. You have the right to request that we disclose certain information to you about our collection and use of your personal information over the past 12 months. Once we receive and confirm your verifiable consumer request, we will disclose to you the following information if and to the extent it is available:
- The categories of personal information we have collected about you.
- The categories of the sources from which we have collected your personal information.
- Our business or commercial purpose for collecting or selling that personal information.
- The categories of third parties with whom we share that personal information.
- The specific pieces of personal information we collected about you (also called a data portability request).
- If we sold or disclosed your personal information for a business purpose, two separate lists disclosing:
- Sales disclosures, identifying the personal information categories that each category of recipient purchased or obtained; and
- Business purpose disclosures, identifying the business purpose categories for which each recipient category obtained personal information.
Deletion Request Rights. You have the right to request that we delete any of your personal information that we have in the immediately preceding 12-month period collected from you and retained, subject to certain exceptions. Once we receive and confirm your verifiable consumer request, we will delete (and direct our service providers with whom we have shared your personal information to delete) your personal information from our records, unless an exception applies. The following is a partial list of CCPA-authorized reasons we may deny a deletion request:
- Complete the transaction for which we collected the personal information, provide a good or service that you requested, take actions reasonably anticipated within the context of our ongoing business relationship with you, or otherwise perform our contract with you.
- Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.
- Debug Service features and to identify and repair errors that impair existing functionality.
- Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).
- Enable internal uses that are reasonably aligned with consumer expectations.
- Comply with any applicable legal obligation.
- Make other internal and lawful uses of your information that are compatible with the context in which you provided it.
You may only make a verifiable consumer request for access or data portability twice within any 12 consecutive-month period. The verifiable consumer request must:
- Provide sufficient information to allow us to reasonably verify you are the person about whom we collected personal information or an authorized representative of that person.
- Describe your request with sufficient detail to allow us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or your authority to make the request and confirm the personal information relates to you. We will only use personal information provided in a verifiable consumer request to verify the requestor’s identity or authority to make the request.
Response Timing and Format. We endeavor to respond to a verifiable consumer request within forty-five (45) days of its receipt. If we require more time (up to 90 days), we will inform you in writing of the reason we need more time and the applicable extension period. We will deliver our written response by mail or electronically, at your option. Any disclosures we provide will only cover the 12-month period preceding the verifiable consumer request’s receipt. If applicable, our response will also explain the reasons we cannot comply with a request. For data portability requests, we will select a format to provide your personal information that is readily usable and that should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer requests unless it is excessive, repetitive, or manifestly unfounded. If we determine that a request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
Once you make an opt-out request, we will wait at least twelve (12) months before we make any request to reauthorize personal information sales. However, you may change your mind and opt back in to personal information sales at any time by visiting our sites and interacting with our Services. We will only use personal information provided in an opt-out request to review, verify and comply with the request.
Non-Discrimination. We will not discriminate against you in terms of pricing, discounts, denial of services, penalties, quality levels or other benefits or restrictions, for exercising any of your CCPA rights, unless permitted to do so by the CCPA.
California’s “Shine the Light” law (Civil Code Section § 1798.83) permits users of our Services that are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please contact us as provided in the Contact Us section below.
Your General Data Protection Regulation (GDPR) Rights
If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us as indicated in the Contact Us section below.
In certain circumstances, you have the following data protection rights:
- The right to access, update or delete the information we have on you. Whenever made possible, you can access, update or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
- The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
- The right to object. You have the right to object to our processing of your Personal Data.
- The right of restriction. You have the right to request that we restrict the processing of your Personal Data.
- The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
- The right to withdraw consent. You also have the right to withdraw your consent at any time where RA has relied on your consent to process your Personal Data.
Please note that we may ask you to verify your identity before responding to such requests.
You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the EEA.
By email: [email protected]
By telephone: 888-733-2964 (888-RedAwning)
By visiting our website: https://www.redawning.com/content/privacy-policy
5900 Hollis St., Suite S