We’ve got you covered!
- 100% of properties are accurately presented - Guaranteed!
If you feel the property you rented was materially misrepresented, contact us within 24 hours of check-in and we will work with you and the owner/manager to move you to an alternate property or offer you a partial or full refund.
- Our prices are the best - Guaranteed!
We contractually agree with property owners and managers that RedAwning's rental rates will always be equal to or less than through any other channel. So, if you ever find a RedAwning property on another site which is bookable with better rates for the same rental period and with the same rental terms, we will refund you the difference.
- 100% of your payments are protected - Guaranteed!
We release funds to property owners after your stay, so we can be absolutely sure you are protected for any issues whatsoever.
- Your Satisfaction is Guaranteed too!
If for any reason you aren't satisfied with a RedAwning property or a problem arises during your stay, let us know right away and we'll work with you and the owner/manager to promptly resolve the issue. Please be sure to let us know right away as we can't improve your stay if you only reach out to us after you've checked out.