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Career Opportunities at RedAwning

Join the fastest growing marketing and reservations solution for vacation rentals in the industry.

Recently ranked #18 in the 2017 Bay Area's Fastest Growing Top 100 Private Companies, and #3 in the East Bay, RedAwning is one of the fastest growing leaders in the vacation rental industry, offering exceptional career paths and opportunities for entry-level, mid-level and senior-level employees. We work in a relaxed, high-ceilinged, loft-style office environment in Emeryville, with free snacks, lunch once a week, and Friday happy-hour. If you'd like to jump on this juggernaut, send us a cover letter and your resume.

Join the Emeryville-based startup that's transforming the way people travel. We're the fastest, easiest, safest way to distribute, market and book a vacation rental.

Digital Marketing Coordinator

If you love e-commerce, content development, testing tools and analytics, we want to talk to you! RedAwning is hiring a Digital Marketing Coordinator to help develop, implement, track and optimize our digital marketing content and campaigns across all digital channels including our own websites. Only 1-3 years experience is required, but you must be willing to work in Emeryville, California, and most importantly you must be curious, innovative, and driven.

You should have an understanding of current marketing tools and strategies and be able to lead integrated digital marketing campaigns from concept to execution for multiple programs and products. This is the right position for a rising rockstar. You will work with a larger marketing and digital marketing leadership team, across internal departments, and be responsible for working with agencies and outside vendors.


Key Responsibilities:

  • Partner with internal and external agencies to develop B2B and B2C website content strategy. This includes social, meta, paid search, and email marketing.

  • Create, implement and manage content publishing strategy and digital marketing plans in conjunction with the launch of new brand programs and promotions.

  • Maintain proprietary websites and development of new content and campaign needs.

  • Ability to understand analytics and measure success using Google Analytics, email marketing metrics, and other revenue or customer service KPI’s. Ensuring enhancements and strategies are based on data-driven decisions.

  • Identify, test and develop new site enhancements and merchandising opportunities to meet digital conversion, revenue and traffic goals.

  • Understanding how to work with a CMS to update sites across multiple web platforms as needed (Wordpress, Drupal, etc).

  • Manage presentations for internal communications, in-market visits and webinars, and/or trade shows.

  • Maintain and monitor a digital budget.

  • Assist with the design, build and maintenance of our social communities and social media presence for all our key audiences.

  • Evaluate emerging technologies. Provide thought leadership and perspective for adoption where appropriate.

Requirements:

  • BS/MS degree in marketing or a related field

  • 1-3 years proven working experience in digital marketing

  • Highly creative with experience in identifying target audiences, managing databases, and devising digital campaigns that engage, inform and motivate

  • Experience in optimizing landing pages and user funnels

  • Solid knowledge of website analytics tools

  • Working knowledge of ad serving tools and social media campaign platforms, etc.

  • Strong analytical skills and data-driven thinking

  • Up-to-date with the latest trends and best practices in online marketing and measurement

Benefits:

  • Stock Options

  • Medical, with optional vision and dental

  • Free Snack Bar

  • Friday Lunch

  • Casual Working environment

FULL TIME POSITION
Please send COVER LETTER with RESUME to [email protected]

Guest Engagement Coordinator

The Guest Engagement Coordinator is a great opportunity with a lot of potential for someone with excellent communication skills and leadership qualities, and who enjoys guest-service and problem solving. Your primary responsibilities will be responding to guest inquiries, reviews, surveys and emails via a variety of channels, including our advertising channels, with the aim of ensuring guest satisfaction and loyalty, or recovery, with each response. You will also be analyzing and reporting complaints, liaising closely with Channel Management, Guest Services, Marketing and Communications, Marketing Analytics, Account Managers and Property Ops teams to coordinate and track resolutions, and to improve issues and metrics from data you report. Under the supervision of RedAwning managers, you will be developing new procedures, and improving or designing and implementing guest retention campaigns. You will ensure that our guest face is the best that it can be, at every opportunity. With your energy and support, you will motivate our reservations and guest service teams to maximize our potential for guest satisfaction and live up to our brand promise: Vacation Rentals you can trust.


Overview of Responsibilities:

RESPOND TO REVIEWS

  • Distribution channels (Airbnb, Booking.com, Expedia, Homeaway, Tripadvisor)

  • Respond to reviews, collect data

  • RedAwning Guest Post-Stay Survey: monitor responses daily or weekly on FluidSurvey.

RESPOND TO ONLINE FEEDBACK

  • Proactively resolve situations where guests are very dissatisfied, working with relevant RedAwning departments

  • Liaise with Guest Services Manager, Account Managers or Property Ops to hand off current issues affecting stays still in progress.

  • Devise and implement plans to drive more positive guest-experiences, trusting relationships and guest loyalty

  • Better Business Bureau: liaise with guests and BBB personnel, to respond to kudos and complaints and maintain our A+ rating on BBB.

  • AnswerDash: Monitor for new guest support tickets; update published responses; improve metrics

  • Google+: Respond to kudos and complaints; proactively encourage satisfied guests to use G+.

PROVIDE REPORTS AND IMPROVE METRICS

  • FluidSurveys: create weekly or monthly reports/word graphs using FluidSurveys to keep RedAwning Reservations team, Analytics Manager and PM Account Managers informed of trends and issues.

  • Organize all channel reviews by manager and provide guest satisfaction metrics on managers.

  • Track guest satisfaction on channels and provide success metrics.

  • Devise and maintain reports for directing and tracking issues and resolutions

Skill requirements:

  • Excellent written and verbal communication skills

  • Self starter, ability to work independently and stay on task

  • Strong attention to detail and excellent organizational, project, and time-management skills

  • Ability to manage projects in parallel, flex with changing priorities, handle essential workload, and work under tight deadlines

  • Proficiency in Microsoft Office (Word, Excel, and PowerPoint) is a plus

This is a  Full-time Position.
PLEASE SEND A COVER LETTER WITH YOUR RESUME TO:
[email protected]

Chief Financial Officer

The RedAwning Group is an Emeryville, CA based company that is the world’s largest branded network for vacation home rentals. Ranked in the Top 20 in San Francisco Business Times’ list of 100 fastest growing private companies in the Bay Area. We are seeking a Chief Financial Officer ready to jump into a fast moving, rapidly growing early stage company in a very large category.
The chosen candidate will have a leadership role in our M&A strategy and financial decision-making. If you have corporate development experience and a financial background in the Travel Arena or other internet companies, along with strong experience in corporate acquisitions and sales, then this might be the right opportunity for you. This position will be based in Emeryville, CA.


JOB DESCRIPTION:

  • Execute the financial strategy of the company and develop financial well-being of the organization by providing financial projections and accounting expertise
  • Develop domestic and foreign growth plans, working closely with the CEO and accounting team
  • Support strategic contract negotiations
  • Represent the company in meetings and work closely with the Board and external auditors
  • Provide advice on how to increase revenue and reduce costs
  • Effectively and clearly communicate potential risks in a timely manner
  • Propose action plans to ensure that annual financial objectives are attained
  • Desire and ability to dig into detailed issues when required
  • Lead the financial analysis and diligence process related to an expected stream of regular acquisitions
  • Salary will be competitive with benefits and stock options

 
REQUIRED SKILLS & EXPERIENCE:

  • Has led a major financing or sale of a company as CFO or completed an IPO
  • Corporate development experience. Experience running point on multiple acquisitions/sales
  • Experience in a high growth company, preferably internet and/or travel related
  • Experience with merchant credit card collections B to C
  • Strong background in financial planning, budgeting and forecasting
  • Exceptional communication and leadership skills
  • Ability to demonstrate strategic results oriented thinking and planning
  • Travel industry, Preferred
  • International experience, Preferred
  • A strong commitment to success and also to contributing to a positive work environment

EDUCATION & CERTIFICATIONS:

  • Bachelor’s Degree in Accounting or Finance
  • Master’s Degree in Business Administration (MBA) preferred
  • Professional accounting designation (CPA) preferred

 
Please send cover letter and resume to [email protected]