This Property is managed by a professional Property Manager and all Bookings are subject to these additional terms and conditions, which are incorporated in the Rental Agreement by reference.
Fees
The “Cleaning Fee” which is presented in the Booking Process for this Property includes the cost for cleaning, plus a $35 Reservation Fee, and a Hot Tub maintenance fee if the property has a hot tub.
Heat
Our mountain community may experience freezing temperatures in any month of the year. Please, never turn off the heating system. Please, never set the thermostat below 55*. Upon exiting the home at any time, or upon vacating the premises, always insure that the heating system is on and the thermostat is set no lower than 55*. Freeze damage as a result of Renter negligence, including but not limited to the structure, any plumbing and appliances, fixtures, flooring, carpets and amenities and landscaping will become the financial responsibility of the Renter.
Noise and Noxious Activities
The Town of Truckee has a 10:00 p.m. to 6 a.m. curfew on noise which Tahoe Donner adheres to as well. If Renters conduct activities that become an unreasonable annoyance or a nuisance to neighboring property owners, fines may be assessed to the Renter. This is a quiet neighborhood, so please be respectful of the neighbors.
Keys
We will issue guests a maximum of one key per Property. Please note that there is a $10 charge per lost key or for keys not returned to the lockbox. Lockouts that require maintenance or sales staff assistance will be charged at $75 per visit. All charges will be added to the credit card of record for your Booking. Guests are not authorized to make copies of any keys.
Lost & Found
We are not responsible for any items left in the Property. Renters are required to notify Property Manager of any items lost or left behind. We will make every effort to search the Property for lost items. If we find your items, we will notify you and package them for shipping. You will be responsible for any costs associated with packaging and shipping any items, as well as a 25% service charge. Property Manager cannot store any lost items for more than 30 days after your departure.
Handicap Friendly Properties
In our mountain community most homes have steps and/or stairs and uneven grades. As such, we cannot guarantee complete ADA compliance for any of our Properties.
Televisions/VCR/DVD/Stereo
All of our Properties are equipped with at least one television, some of the homes also have other types of electronic equipment but each one is different. Operating instructions are available in each home. Property Manager cannot guarantee against malfunction of the television, stereo, DVD or any other mechanical appliance as well as cable service malfunctions. Property Manager will not refund any portion of rents for mechanical failure. Property Manager will make every effort to have repairs made if possible.
Telephones
All of our Properties are equipped with phones for local phone calls. Long distance phone calls are not permitted unless a phone card or other means of personal billing is used. Should there be any long distance charges to the Property, these charges will be added to the credit card of record for your Booking. Cell phone service is limited in some areas depending on your cell phone provider.
Hot Tubs (if applicable)
If this Property has a hot tub, for safety reasons, all guests are required to follow the instructions outlined in the Hot Tub Agreement below. Each hot tub is inspected before and after each reservation to ensure cleanliness and that it is working properly. If the hot tub is not working properly, please call the office or emergency line.
Maintenance
Property Manager and our property owners make every effort to keep the Property and its equipment in proper working order. In the unlikely event that any system or appliance becomes inoperable, notify Property Manager immediately. We cannot guarantee heating and air conditioning, appliances, cable service, television, etc. We will make every effort to repair any inoperable system or appliance as soon as is reasonable, given the nature of the failure. No refunds will be made for mechanical malfunctions or operator error. After hours emergencies are charged at a rate of $75 an hour.
Housekeeping Fee
An appropriate Cleaning Fee will be added to the rental price of all vacation homes at the time your reservation is made. This fee covers the cost of basic sanitary housekeeping and linens. The Cleaning Fee is noted in your Rental Confirmation and is based on the size of the property and the sleeping capacity. A departure clean is performed after each check-out, including sanitizing the bathrooms and kitchen, light dusting, vacuuming, fresh linens and towels and replacing personal convenience items. Additional cleaning, food and trash removal, and/or furniture re-arrangement will be charged to the credit card of record for the Booking at a rate of $45/hour. Please follow the departure instructions concerning linens, garbage and starting the dishwasher.
Check-in and Checkout
You may check-in any time after 4 PM on the day of your scheduled arrival. Early check-in can be accommodated in some circumstances. We must be certain that your rental accommodations are in safe and sanitary condition before you check in. If you have special needs, please contact our office prior to your arrival.
Our checkout time is 11 AM. If you have not checked out of your rental home by this time, our cleaners will notify the office and you will be charged a late check-out fee of $100 so please help us by being out of the home on time. Cleaning crews are scheduled immediately following your checkout to allow enough time to prepare the accommodations for the next guest. Please review our checkout checklist below to ensure that you do not leave any personal property behind and you are not charged for any unnecessary extra cleaning charges. Be certain that heat is on and the thermostat is set at 55* to prevent costly freeze damage.
Checkout Checklist
Please put all dishes, glassware, and silverware into dishwasher. Please run the garbage disposal. Please run the dishwasher as you leave the unit. Please wash and dry all pots and pans and put them in their proper storage prior to departure. Please take all leftover food with you or dispose of it. Take all trash to the metal garbage enclosure at the front of the property. Please leave the used beds unmade and put all used bath linen on the bathroom or laundry floor. Turn off all the lights. Be certain that the heater is on and the thermostat is set to 55* all year round. Return all furniture to its original position in the unit. Please close and lock all doors and windows.
Maps
We will send you a map to your vacation home at the same time we send the lock box code.
Wildlife and Trash
You are vacationing in wild country. We are all guests in the habitat of the local wildlife. At any time of the year you may see deer, raccoon, porcupine, coyote, skunk, squirrel, chipmunk and BEAR. All local wildlife scavenges for their food. Encouraging wildlife guest visits with treats and handouts is dangerous and illegal. All homes have a poacher-proof metal garbage enclosure at the head of the driveway. Please put all garbage inside this enclosure and be certain that it is locked securely. If you have excessive trash, please contact the rental office and leave any additional trash in the locked garage. If you do have poachers in your trash, please let them poach. Do not try to intervene. Please wait until morning to thoroughly clean the area of all trash. We will assess clean-up charges if garbage is left out or not secured properly.
Weather and Road Conditions
All of our Properties are in an area where weather and roads are challenging in the winter and during bad weather. There will be no refunds for bad and/or closed roads. We recommend that all guests have chains and cold weather safety items in their vehicles any time they visit the Truckee area. Some of the homes have upslope or down slope driveways that present challenges to vehicles and you may need 4 wheel-drive, AWD, ice melt and/or chains for safe navigation of these driveways. The owners and Property Manager try to provide ice melt during the winter. All driveways will be plowed by a snow removal company after an accumulation of at least 4 inches but you may encounter a berm left at the end of the driveway when the Town of Truckee plows the road. The snow removal companies try to come back to remove these after all the driveways are plowed. Each snow removal company has their own schedule but it is not uncommon for them to do the majority of the snow removal on driveways at night.
Construction Near Your Rental Property
The Truckee-Tahoe area is a continuously growing community. There are many construction projects underway in our area at any given time. We cannot guarantee that you will not be affected by construction noise and/or traffic. Under extreme circumstances, depending on season and availability, Property Manager may be able to relocate you to similar suitable accommodations. If you should be exposed to excessive loud music or bad language, please call our office and we will attempt to contact the contractor for remedy.
SPA AGREEMENT
If the Property has a spa and/or hot tub, any use of the spa and/or hot tub by Renter or your guests or other visitors is at your own risk. Furthermore, you agree to release Property Manager, its Owner or Owners, its Agents and Assigns, the property owner, RedAwning.com, and their respective Agents and Assigns from all claims, loss, damage or causes of action arising out of, or related to, the use of the spa and/or hot tub at the Property either by the Renter or your guests during the term of this rental.
Renters and their guests further agree to hold harmless and defend the Owner or Owners of this rental company, its Agents and Assigns, the property owner, RedAwning.com, and their respective Agents and Assigns from any and all claims, losses, damages or cause of action arising out of, or related to, the use of the spa and/or hot tub during the rental term.
There are hot tub rules and regulations posted in the home by the hot tub that all persons using the tub must read.
Spa Rules
- Remove cover and set to side of spa, please do not lay on deck.
- No glassware, bottles, food or candles or smoking in and around the spa.
- Please do not use any items such as toys, washcloths or clothing. They can get sucked into the filter and ruin the pump.
- Do not, under any circumstances, remove the filter cover.
- Do not use any electrical appliances near the spa.
- If the water level is below the jets please call.
- No Children under the age of six (6) or under 30 pounds.
- All children under the age of ten (13) must be accompanied by an adult (age 18 or older)
- This is a SPA, NOT a pool. Overuse will affect water quality.
- DO NOT STAND OR SIT ON COVER. Replacement cost is $600.
- If excessive cleaning is required there will be a charge.
REPLACE COVER WHEN NOT IN USE.
Always add 1 tsp. of chlorine granules to spa after every use & run pump or jets for ½ hour.
Spa Warnings
- Take care in entering and exiting the spa. Ice forms quickly on deck.
- Those who are pregnant have heart problems; asthma or poor physical health should not use the spa. Alcohol use increases the intensity of spa use. Please monitor your own health condition before deciding to use the spa.
- Certain people may have sensitivity to bromine or chlorine. If you experience coughing or itching, leave spa immediately and shower.
- It is recommended that healthy adults not exceed 20 minutes in the spa.
PETS
If Pets are allowed at this Property, as noted in the Property Information, you MUST clean up after your pet. That includes properly disposing of all waste material. If any waste material is found on the Property, you will be charged for cleaning. You must also maintain control of your pet at all times, and NEVER leave a dog unattended. If you are leaving for the day and don't want to take the dog with you, you must put it in a place in the home that will prevent any damage from occurring (e.g. garage) or find alternative solutions to leaving the dog alone at our property. You must clean the home to the same level it was when you arrived; meaning pet hairs should not be visible. Any complaints from neighbors regarding excessive noise or other nuisances may be cause for immediate termination of the rental.